MUSA@Luggage

Checking baggage is often synonymous with long queues and a bureaucracy. International anti-terrorism regulations require personal data of the person checking the luggage to be documented so that the luggage can be traced, which can be tedious and expensive. Often the data must be manually entered by an operator and results in customer dissatisfaction with long waits. All this can be eliminated due to the extraordinary performance of the MUSA@Luggage solution. Management of baggage checking is completely automated based on the MUSA simplicity philosophy: it is no longer necessary to photocopy documents, use a keyboard or other cumbersome equipments. Rather, the data are entered through a user-friendly interface and a touchscreen.

MUSA@Luggage is an integrated solution, with ergonomic and compact equipment and a powerful system capable of scanning identity documents and handling data, a server for archiving data, a touchscreen and a printer for identification tags for the checked baggage. It is the ideal solution for exhibitions, convention centres, hotels, train stations and air terminals, entertainment parks and production facilities, etc., that want to improve customer satisfaction and achieve maximum efficiency and, as a result, considerable savings. In each phase of the process, the user interface guides the operator through the steps and the use appears interactive and speedy.

Each piece of equipment may be used for both CHECK-IN or CHECK-OUT, as a stand-alone solution, or in a network with more than one device, with data saved on a single database. At CHECK-IN, the customer can put a signature on the touchscreen or on an integrated pad to agree or disagree to privacy regulation. A smart card is issued to the customer that serves as the receipt and is used to expedite the baggage return process, that is precise and punctual, even if the smart card is lost.

The steps in this procedure can be summarised as follows:

• scanning identity documents

• consensus for data handling and touchscreen signature

• recording data on smart card

• printing baggage tags

In just a few seconds and entirely automatically, it is possible to collect the baggage checker’s data as well as a colour digital copy of his/her document, catalogue the baggage and identify it with a barcode tag, markedly reducing errors in the registration process. No more queues and maximum efficiency at the baggage check.